The Tourism Authority of Thailand (TAT), in collaboration with the public and private sector partners, introduced an “Amazing Thailand Safety and Health Administration: SHA” certification aimed at elevating the country’s tourism industry standards, develop confidence among international and domestic tourists and to prepare Thai tourism operators to be ready for the return of tourism post-COVID-19; The Pavilions Phuket has met the criteria outlined and has been certified as of 30 June 2020.

The evaluation methods and methodology of assessment for tourism establishments and services to be certified with the Amazing Thailand SHA certification will cover five key areas:

• Tourism establishments and services must strictly follow the COVID-19 control guidelines by the Department of Disease Control, Ministry of Public Health.
• The safety of attractions and facilities with development plans or operating procedures that focus on ensuring tourist safety while maintaining local culture and promoting interaction between local communities and tourists.
• The safety of attractions and facilities with development plans or operating procedures that focus on ensuring tourist safety while maintaining local culture and promoting interaction between local communities and tourists.
• Hygiene and sanitation in tourism establishments and services; such as homestays, lodges, souvenir shops and restaurants.
• Convenience, cleanliness, and safety of linkages between communities and attractions, as well as the safety and health standards of transportation, including private cars, public buses, and airlines.
• The confidence in tourism personnel in tourism establishments, including tourist safety and security protocol.
• Both our Phuket and Krabi hotels are SHA Extra + which will both be accepted by the Test & Go and Sandbox system.

Our Commitment to Health & Wellbeing 

As we navigate through COVID-19, The Pavilions Hotels & Resorts will continue to embody the philosophy that provides guests with our iconic service excellence, whilst maintaining the highest hygiene standards to safeguard the health and wellbeing of all guests and colleagues. We have enhanced elements of our operational strategy to ensure we can safely uphold the highest level of personalised service.

Health Checks and payments

All guests and suppliers will receive temperature checks on arrival; we seek the understanding of individuals with a temperature of +38 degrees celsius or those who are displaying symptoms, to reconsider immediate travel plans. Our team are also able to assist with doctors appointment if required. Contactless payment is also available to reduce physical interaction.

Increased Sanitation

We partner with international hygiene specialists and embrace the best practices in cleaning standards. We have implemented additional hygiene standards and practices, including masks for all team members, rigorous training on enhanced refuse, waste, and disposal management with licenced contractors.

Enhanced Housekeeping

Increased duration of housekeeping services to encourage more comprehensive cleaning of our rooms. We strive to be immaculate and take extra precautionary measures, with special attention devoted to high-touch points such as glassware, telephones, control panels, bathroom handles.

Safe Distancing

We have reconfigured all public spaces to facilitate safe distancing without compromising our service and style. A minimum 1.5m safe distance is also communicated throughout our hotels and resorts.

Improved Food & Beverage Safety Measures

We adhere to HACCP principles, the internationally-recognised hallmark of excellence for food preparation and hygiene.

Upkeep of Recreational Centres

Our Spas and Fitness centres continue to welcome guests with a prior reservation. Appointments will be staggered to set aside ample time for deep cleaning of facilities in-between treatments. We are committed to keeping our pools safe for swimming by elevating our cleaning protocols while maintaining a healthy PH and chlorine level.