Skip to content
    • Corporate Site
      Hotels & Resorts
      1. Europe
      2. Amsterdam
      3. Madrid
      4. Rome
      5. The First Arte
      6. The First Dolce
      7. The First Aqua
      8. Lisbon
      9. Asia
      10. Bali
      11. Phuket
      12. Himalayas
      13. The Farm
      14. Lakeview
      15. Mongolia
      16. Niseko
      17. El Nido, Palawan Island
      18. Anana Krabi
      Pavilions Residences
      1. Asia
      2. Phuket
      3. Niseko
      4. Cape Amarin
      5. El Nido, Palawan Island
  • Home
  • Curated Journeys
    • Feeling Good
    • Haute Culture
    • Into The Wild
    • Just The Two Of Us
    • Like A Boss
    • Like A Chef
    • Out Of The Office
    • We Are Family
  • Offers
    • Amsterdam | Pay Now, Stay Later Vouchers
    • Bali | Pay Now, Stay Later & Earn Flash Sale!
    • Madrid | Pay Now, Stay Later Vouchers
    • Phuket | Pay Now, Stay Later & Earn!
  • Hotels & Resorts
    • Europe
    • Amsterdam
    • Madrid
    • Rome
    • The First Arte
    • The First Dolce
    • The First Aqua
    • Lisbon
    • Asia
    • Anana Krabi
    • Bali
    • Phuket
    • Himalayas
    • The Farm
    • Lakeview
    • Mongolia
    • Niseko
    • El Nido, Palawan Island
  • Pavilions Residences
    • Asia
    • Phuket
    • Niseko
    • Cape Amarin
    • El Nido, Palawan Island
  • Management Services
  • About Us
    • Covid-19 Updates
    • Curated Home Journeys
    • Mission & Philosophy
    • Travel Professionals
    • Blog
    • Press & Media
    • Press Releases
    • Contact Us
    • The Pavilions Video Competition
  • Book Now
Menu
  • Home
  • Curated Journeys
    • Feeling Good
    • Haute Culture
    • Into The Wild
    • Just The Two Of Us
    • Like A Boss
    • Like A Chef
    • Out Of The Office
    • We Are Family
  • Offers
    • Amsterdam | Pay Now, Stay Later Vouchers
    • Bali | Pay Now, Stay Later & Earn Flash Sale!
    • Madrid | Pay Now, Stay Later Vouchers
    • Phuket | Pay Now, Stay Later & Earn!
  • Hotels & Resorts
    • Europe
    • Amsterdam
    • Madrid
    • Rome
    • The First Arte
    • The First Dolce
    • The First Aqua
    • Lisbon
    • Asia
    • Anana Krabi
    • Bali
    • Phuket
    • Himalayas
    • The Farm
    • Lakeview
    • Mongolia
    • Niseko
    • El Nido, Palawan Island
  • Pavilions Residences
    • Asia
    • Phuket
    • Niseko
    • Cape Amarin
    • El Nido, Palawan Island
  • Management Services
  • About Us
    • Covid-19 Updates
    • Curated Home Journeys
    • Mission & Philosophy
    • Travel Professionals
    • Blog
    • Press & Media
    • Press Releases
    • Contact Us
    • The Pavilions Video Competition
  • Book Now
Languages
The Pavilions Group_Black

reserve your next stay with us

Book now

The Pavilions Delivers Guest Engagement at a Distance

Published June 1, 2020

The Pavilions Phuket, a luxury resort based in Thailand’s southern island of Phuket, is getting ready to welcome back guests with confidence.

Following Thailand’s easing of travel restrictions. Having introduced Portier Technologies‘ guest engagement platform back in 2019, the property has always been regarded as an early adopter of digital technologies, a move the hotel is now benefitting from.

With the resort set to re-open soon, guests will be able to return to a strong emotional connection with staff members, despite recently implemented social distancing measures. The Portier Platform facilitates the notion of “physically distant, emotionally close” by helping hotel staff members channel their local knowledge and their ability to uniquely serve guests on and off-property by leveraging Portier Technologies’ guest engagement features. These include an in-built chat that empowers staff to continuously communicate with guests who carry Portier Phones all around the resort and when exploring the island.

“In the ‘New World’, guests will undoubtedly be more worried about picking places to eat and about pursuing local experiences. By utilising the Portier Platform as a single point of interaction, guests carry this information with them and can share their location via live chat to receive safe recommendations from the hotels’ staff who possess all the local knowledge,” said Tim Sargeant, Group Marketing Director at The Pavilions Hotels & Resorts, highlighting the hotels’ ability to guide travellers through uncertain times.

In addition to this, the resort is set to educate guests about new sanitisation practices by promoting content on guests’ Portier Phones, ensuring prompt delivery of content around dos and don’ts at the resort. “We’re not only reducing the guests’ touchpoints and surfaces to just Portier Phones, but we are also benefitting from a fully controlled content platform that allows us to educate our guests when things change, or the Thai government communicates changes,” concluded Sargeant.

Mike Pope, Chief Revenue Officer at Portier Technologies, said: “We built Portier Technologies on the belief that guest engagement is the most critical aspect of a hotel experience, and despite our continuous focus on promoting engagement at a distance, we could not have imagined a time when our platform would become such a must-have. While the circumstances are unfortunate, we are here to help our current and future partners through these uncertain times and accelerate their digitalisation to ensure future readiness.”

While many hotels begin to see the light at the end of the tunnel, Portier Technologies‘ partners including The Pavilions Phuket have been busy preparing for this ‘New World’ of travel and feel confident about delivering excellence, despite the changing nature of guest needs.

End

 

 

 

 

 

Hotels

EUROPE
  • Amsterdam
  • Madrid
  • Rome
    • The First Arte
    • The First Dolce
    • The First Aqua
  • Lisbon
ASIA
  • Anana Krabi
  • Bali
  • Phuket
  • Himalayas
    • The Farm
    • Lakeview
  • Mongolia
  • Niseko
  • El Nido, Palawan Island

RESIDENCES

ASIA

Phuket
Niseko
Cape Amarin
El Nido, Palawan Island

INSTAGRAM
FACEBOOK
YOUTUBE
LINKEDIN

LINE

CAREERS
PRESS ROOM
CONTACT US
ABOUT US

Languages

Be part of the adventure

Sign Up

© 2019 Pavilions Hotels & Residences. All Rights Reserved

Privacy

villa 2 pool phuket pavilions
The Pavilions Group_Black

Be Part of the Pavilions'

community

Sign up to our newsletter to get the latest news, updates and exclusive offers.

Download The Brochure

Contact Us

Fill in your details and we'll be in touch