The Pavilions
Best Rate Guarantee
One Price. The Right One.
When you book directly with The Pavilions Hotels & Resorts, you are not merely selecting dates and destinations. You are entering a relationship founded on trust, shaped by transparency, and governed by a shared respect for clarity. Whether you have already booked your stay or are still comparing your options, we make a simple promise: if you find a better publicly available rate elsewhere, we will match it.
Before You Book
If you are still exploring and come across a lower rate for the same stay conditions, we invite you to reach out. We will verify the rate, and if it qualifies, you may complete your booking directly with us at the matched price.
After You Book
If you have already secured your stay on www.pavilionshotels.com and within 48 hours of booking discover a lower rate for the same stay, you may submit a claim of booking. We will assess your submission and, if verified, revise your booking accordingly.
To Submit a Claim
Please complete the short form below. Fill in all required fields and attach any documentation that supports your request. Our customer experience team will respond via email within two business days.
For any questions or to begin your claim, contact us at [email protected].
Eligibility Criteria
To qualify for our Best Rate Guarantee, the competing rate must:
- Be publicly available and instantly bookable online
- Apply to the same hotel, dates, room type, number of guests, and board basis
- Include all taxes, service charges, and fees
We will not consider:
- Rates from platforms where the hotel name is hidden
- Package deals including airfare, transport
- Group, corporate, or negotiated rates
- Member-only offers, reward point redemptions, or voucher-based discounts
- Rates that are not visible or bookable in real time