The Pavilions Hotels & Resorts has always prioritised the health and welfare of all guests and staff, new measures and policies have been implemented enhancing the luxury hotel groups’ already high standards by ensuring we are aligning ourselves with The WHO recommended global requirements and local government regulations in the developing situation of COVID-19.

A New Way of Looking at Cleanliness

We are reviewing our current policies and practices across all areas of our hotels to continually ensure we meet or exceed the WHO recommended standards. We are working with local government health departments, our hygiene product suppliers and implementing any new standards or requirements they have to ensure our guests’ health and safety.

Raising our Standards of Cleanliness even higher in the age of COVID-19.

Our Commitment to Health & Wellbeing 

As we navigate through COVID-19, The Pavilions Hotels & Resorts will continue to embody the philosophy that guests our service excellence, whilst maintaining the highest hygiene standards to safeguard the health and wellbeing of all guests and colleagues. We have enhanced elements of our operational strategy to ensure we can safely uphold the highest level of personalised service.

Health Checks and payments

All guests and suppliers will receive temperature checks on arrival; we seek the understanding of individuals with a temperature of +38 degrees celsius or those who are displaying symptoms, to reconsider immediate travel plans. Our team are also able to assist with doctors appointment if required. Contactless payment is also available to reduce physical interaction.

Increased Sanitation

We partner with international hygiene specialists and embrace the best practices in cleaning standards. We have implemented additional hygiene standards and practices, including masks for all team members, rigorous training on enhanced refuse, waste, and disposal management with licenced contractors.

Enhanced Housekeeping

Increased duration of housekeeping services to encourage more comprehensive cleaning of our rooms. We strive to be immaculate and take extra precautionary measures, with special attention devoted to high-touch points such as glassware, telephones, control panels, bathroom handles.

Safe Distancing

We have reconfigured all public spaces to facilitate safe distancing without compromising our service and style. A minimum 1.5m safe distance is also communicated throughout our hotels and resorts.

Improved Food & Beverage Safety Measures

We adhere to HACCP principles, the internationally-recognised hallmark of excellence for food preparation and hygiene.

Upkeep of Recreational Centres  (Asia only)

Our Spas and Fitness centres continue to welcome guests with a prior reservation. Appointments will be staggered to set aside ample time for deep cleaning of facilities in-between treatments. We are committed to keeping our pools safe for swimming by elevating our cleaning protocols while maintaining a healthy PH and chlorine level.

Reduced operations for the safety of our guests and staff

For the safety of both our guests and staff, we have decided to reduce the operations of all of our hotels for the time being. Please see the most up to date information on this below.

Europe Hotels

• The Pavilions Rome, The First Roma Arte: Open
• The Pavilions Rome, The First Roma Dolce: Closed until 01 September 2020
• The Pavilions Amsterdam, The Toren: Open
• The Pavilions Madrid: Closed until 01 September 2020

Asia Resorts

• The Pavilions Bali: Closed until 01 September 2020
• The Pavilions Phuket: Closed until 30 September 2020
• The Pavilions Himalayas: Closed until 30 September
• The Pavilions Mongolia: Closed for 2020 season.

COVID-19 Flexible booking Policy

We are pleased, however, to share with you our new flexible booking terms on future bookings, we look forward to welcoming you back soon:

• Applicable to new reservations, all channels. 
• Booking & stay date: from 1 April until 31 October 2020 (Europe 31 December 2020) 
• Modification policy: 14 days prior to arrival
• Modification charges: change of dates and length of stay may result in a rate change. 
• Payment policy: 14 days prior to arrival
• Cancellation policy: 14 days prior to arrival

Please feel free to contact us for any further information and clarifications. Please stay safe and positive; we will overcome this crisis together, and when we do, we look forward to creating your next Curated Journey.