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PAVILIONS CARES​

Our Enhanced Policies

A NEW WAY OF LOOKING AT CLEANLINESS

We are reviewing our current policies and practices across all areas of our hotels to continually ensure we meet or exceed the WHO recommended standards. We are working with local government health departments, our hygiene product suppliers and implementing any new standards or requirements they have to ensure our guests' health and safety.

Our Enhanced Policies

The Pavilions Hotels & Resorts has always prioritised the health and welfare of all guests and staff, new measures and policies have been implemented enhancing the luxury hotel groups' already high standards by ensuring we are aligning ourselves with The WHO recommended global requirements and local government regulations in the developing situation of COVID-19.

detailed information

REDUCED OPERATIONS FOR THE SAFETY OF OUR GUESTS AND STAFF

For the safety of both our guests and staff, we have decided to reduce the operations of all of our hotels for the time being. Please see the most up to date information on this below.

EUROPE HOTELS

  • The Pavilions Rome, The First Roma Arte: Open
  • The Pavilions Rome, The First Roma Dolce: Open
  • The Pavilions Amsterdam, The Toren: Open
  • The Pavilions Madrid: Open

ASIA RESORTS

  • The Pavilions Bali: Closed
  • The Pavilions Phuket: Open
  • The Pavilions Himalayas: Open
  • The Pavilions Mongolia: Opening for 2022 season: 20 June – August 30 2022.
  • The Pavilions Anana Krabi: Open
RAISING OUR STANDARDS OF CLEANLINESS EVEN HIGHER IN THE AGE OF COVID-19.

Our Commitment to Health & Wellbeing 

As we navigate through COVID-19, The Pavilions Hotels & Resorts will continue to embody the philosophy that guests our service excellence, whilst maintaining the highest hygiene standards to safeguard the health and wellbeing of all guests and colleagues. We have enhanced elements of our operational strategy to ensure we can safely uphold the highest level of personalised service.

Health Checks and payments

All guests and suppliers will receive temperature checks on arrival; we seek the understanding of individuals with a temperature of +38 degrees celsius or those who are displaying symptoms, to reconsider immediate travel plans. Our team are also able to assist with doctors appointment if required. Contactless payment is also available to reduce physical interaction.

Increased Sanitation

We partner with international hygiene specialists and embrace the best practices in cleaning standards. We have implemented additional hygiene standards and practices, including masks for all team members, rigorous training on enhanced refuse, waste, and disposal management with licenced contractors.

Enhanced Housekeeping

Increased duration of housekeeping services to encourage more comprehensive cleaning of our rooms. We strive to be immaculate and take extra precautionary measures, with special attention devoted to high-touch points such as glassware, telephones, control panels, bathroom handles.

Safe Distancing

We have reconfigured all public spaces to facilitate safe distancing without compromising our service and style. A minimum 1.5m safe distance is also communicated throughout our hotels and resorts.

Improved Food & Beverage Safety Measures

We adhere to HACCP principles, the internationally-recognised hallmark of excellence for food preparation and hygiene.

Upkeep of Recreational Centres  (Asia only)

Our Spas and Fitness centres continue to welcome guests with a prior reservation. Appointments will be staggered to set aside ample time for deep cleaning of facilities in-between treatments. We are committed to keeping our pools safe for swimming by elevating our cleaning protocols while maintaining a healthy PH and chlorine level.

COVID-19 FLEXIBLE BOOKING POLICY

We are pleased to share with you our new flexible booking terms on future bookings, we look forward to welcoming you back soon:

  • Applicable to new reservations, all channels.
  • Modification policy: 14 days prior to arrival
  • Modification charges: change of dates and length of stay may result in a rate change. 
  • Payment policy: 14 days prior to arrival
  • Cancellation policy: 14 days prior to arrival

Please feel free to contact us for any further information and clarifications. Please stay safe and positive; we will overcome this crisis together, and when we do, we look forward to creating your next Curated Journey.

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THE PAVILIONS HOTELS & RESORTS ANNOUNCES SIGNING OF NEW INDONESIAN TWIN-ISLAND ESCAPE, THE PAVILIONS ANAMBAS – OPENING Q4 2023

March 22, 2023 No Comments

09 November 2022: Burgeoning boutique luxury hotel brand, The Pavilions Hotels & Resorts, today announces the signing of The Pavilions Anambas, an exquisite Toi et Moi twin-island private hideaway located off the northwest coast of Indonesia, close to Singapore.

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THE PAVILIONS HIMALAYAS, THE FARM LAUNCHES ALL-INCLUSIVE FOUR-DAY YOGA RETREAT

March 21, 2023 No Comments

15 March 2023: Luxury eco-resort The Pavilions Himalayas, The Farm invites guests to rest and recharge mind, body and soul with an enriching, all-inclusive four-day yoga retreat from GBP1,194* per person.

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The Pavilions Bali – The Gay Passport

January 16, 2023 No Comments

Located in the upmarket resort of Sanur, easy access to reserved beach area on Pantai Sindhu, only few minutes by foot or a shuttle ride away. Enjoy a spectacular sunrise at the aptly names “Morning of the World”. The Pavilions Bali offers 25 private villas set back in a hidden oasis and dedicated sun loungers await resort guests.

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Pavilions 2023 New Years Goals

December 13, 2022 No Comments

We are delighted to share our 2023 Pavilions Tips to make sure you are the best you in the new year; FROM Europe to Asia,

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The Pavilions Hotels & Resorts Excited To Announce First Luxury Resort Brand In El Nido, Palawan Island Philippines.

December 5, 2022 No Comments

The Pavilions Hotels & Resorts has announced the signing of El Nido Beach & Spa Resort. The 96 key pool-villa luxury resort is being developed on the white sandy beaches of El Nido on Palawan island, Philippines. When completed, the ten-hectare beachfront estate will boast panoramic tropical ocean views, an adventure park, dive centre, waterfalls and adventure walks, Pavilions signature spa & wellness facilities, and unique dining experiences.

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The Pavilions Hotels & Resorts Present At The 2022 Global Sustainable Tourism Forum.

December 1, 2022 No Comments

The Pavilions Himalayas architectural team presented at this year’s Global Sustainable Tourism Forum in Seoul, discussing with a live panel the importance of implementing sustainable practices at the resort, including passively designing efficiency into construction and maximising natural energy sources.

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Hotels

EUROPE
  • Amsterdam
  • Madrid
  • Rome
    • The First Arte
    • The First Dolce
    • The First Musica
  • Lisbon
ASIA
  • Bali
  • Phuket
  • Himalayas
    • The Farm
    • Lakeview
  • Mongolia
  • Niseko
  • El Nido, Palawan Island

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ASIA
Phuket
Niseko
Cape Amarin
El Nido, Palawan Island
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